EXISTING CUSTOMERS


For information about your policy:

    Ring — 01444 419991* Monday – Friday 9am-5pm
    Email — enquiries@i-digitalinsurance.com
    In writing — Jubilee Service Solutions Ltd
                          21 Perrymount Rd
                          Haywards Heath
                          West Sussex
                          RH16 3TP

For a claim:
  •     Please comply with the following procedures, failure to do so may invalidate your claim:
  1. Report the theft or accidental loss of any mobile phone, within 24 hours of discovery to your Airtime Provider and blacklist your handset.
  2. Report the theft or accidental loss of any electronic device to the Police within 24 hours of discovery and obtain a crime reference number in support of a theft and a lost property number in support of an accidental loss claim.
  3. Call the dedicated claims line within 48 hours of discovering the incident on 0844 875 1566 (in the event of the incident occurring outside the UK, within 48 hours of returning to the UK).
  4. You will be sent a claim form. Complete the claim form FULLY and return to Citymain Administrators Ltd in accordance with their instructions, and in any event within 30 days of notifying the claim.
  5. You will need to provide details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss, including but not limited to, household insurance.
  6. Please submit the completed claim form with original proof of purchase of the electronic device or digital downloads for which you are claiming. This shall include any receipts, documents or any other proof of purchase necessary to confirm ownership.