Mobile Phone Insurance Information

ABOUT OUR SERVICES

UK & Ireland Insurance Services (Online) Limited, Bank House, Warwick Street, Manchester, M25 3HN

THE FINANCIAL SERVICES AUTHORITY (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

WHOSE PRODUCTS DO WE OFFER?

We offer products from a range of insurers however you will be advised if your product is offered from a limited market or single insurer. A list of insurers is available on request. We will advise and make a recommendation for you after we have assessed your needs. This will include the type of cover you seek together with the costs.

WHICH SERVICE WILL WE PROVIDE YOU WITH?

You will not receive advice or recommendations from us for any type of non-investment insurance contract. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

WHAT WILL YOU HAVE TO PAY US FOR OUR SERVICES?

In addition to premium charged by Insurers we also normally make the following charges to cover administration costs and for other services provided. These charges will be advised to you where they apply.

• Arranging New Polices:	£5.00
• Mid-term adjustments:	£5.00
• Mid-term cancellations:	£10.00
• Renewals:	£5.00
• Replacement / Duplicate Certificates:	£5.00

We normally accept payment by certain credit or debit cards. You should enquire which payment options are available to you.

WHO REGULATES US?

UK & Ireland Insurance Services (Online) limited, is authorised and regulated by the Financial Services Authority.

Our FSA Register number is 312248.

You can check this on the FSA's Register by visiting the
FSA website www.fsa.gov.uk/register.  

or by contacting the FSA on 0845 606 1234.

OWNERSHIP

No insurer owns any of our share capital.

UK & Ireland Insurance Services (Online) Limited.

Authorised and regulated by the Financial Services Authority. Register Number 312248.

Registered in England No. 4239415.

Registered office:

Bank House,
Warwick Street,
Manchester,
M25 3HN.

WHAT TO DO IF YOU HAVE A COMPLAINT?

We take complaints seriously, if you wish to register a complaint, please write to:

The Complaints Manager,
Cover4mobilephones,
UK & Ireland Insurance (Online) Limited,
The Stables,
Old Co-Op Yard,
Warwick Street,
Manchester,
M25 3HB.

or contact this office on: 0844 826 2047*.

If we cannot settle the complaint satisfactorily, you may be entitled to refer your complaint to the Financial Ombudsman Service. Details of how to do this will be provided to you in these circumstances.

ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Full details and further information on the scheme are available from the FSCS.

 * For our joint protection calls may be monitored and/or recorded. Calls will be charged at a maximum 5p
    a minute from a BT line. Calls from non BT phone lines may vary.
    Telephone lines are open Monday to Friday 9:00am - 5:00pm excluding public holidays.